Monte Cain

"I have been insured through Monte Cain’s office for about 7 years now and I wouldn’t trust anyone else. It feels as though he has been through some major milestones with my husband and I - new cars, life insurance, business insurance, wedding insurance (yes, that is a thing!) and more recently the purchasing of our first home. I always joke with him that he insures the entirety of our lives but honestly, I wouldn’t have it any other way! He is kind, personable, professional and always has the best interest for his clients at heart. I have only had the pleasure of working with Monte and Jordyn, who is also fabulous and extremely responsive. But, I am sure the rest of his team is just as great. Having an insurance agent who cares is so important and I will continue to recommend Monte Cain’s office for the years to come."

"I think I have been with Monte Cain's office since I move to Washington about 9 years ago. Everyone I have ever dealt with in the office has been extremely kind, and very professional. I know that I can shoot them an email and get a response pretty quickly, and if I call in, they'll take their time to answer my questions and not rush me off the phone. It's great to be appreciated as a customer. I highly recommend them!"

"Have you ever walked into a place and felt that this is where you should be. This is such a place for me. Quality is keynote here in all aspects of my experience at this State Farm Insurance business. They are genuinely friendly and eager to help. A nice leap back in time."

"I was a loyal State Farm customer through John Valadez's office for years and always paid my premiums on time via autopay, which was linked to my debit card. Unfortunately, John retired and my policy was transferred to Monte Cain's office. In January, my debit card was stolen and subsequently replaced by one with a new number. Around the same time I had moved to a new address. I updated my address with State Farm but apparently did not update my debit card number. In April I received a notice by mail that my policy had been cancelled due to a gross failure to pay my premium. I was extremely confused so I contacted Monte Cain's office in an attempt to understand what had happened, and to find out what could be done to remedy the situation. They confirmed that the mailing/billing address they had on file was my current address, yet also confirmed that all of the late payment notices had, for some reason, been sent to my previous address. (Probably due to their failure to update my address with State Farm corporate, but I have no proof of that.) They also confirmed that they had the correct phone number on file, with which they could have reached me at any time, but when I asked why I had not received such a call Mr. Cain said that they were "too busy to make those calls for everyone." Because these late payment notices had been sent to my previous address, I had no opportunity to update my payment information and keep my policy current. Even after I offered to backpay my balance, Monte Cain himself refused to help or take responsibility in any way, and even went so far as to tell me not to call State Farm corporate offices because they would not help me either. Due to this lapse in my coverage I was considered "high risk" and my only option was to buy a new policy through either Geico, or a broker like Vern Fonk. I am now paying twice as much money for half as much coverage because Monte Cain's office was too busy to call a longtime loyal customer who had never missed a payment in the past. That's what you get from this office--nothing. Beware."